Eight Considerations for Conversational AI in Banking

Download this free White Paper exclusively from Finn AI to learn more about the 8 ways to have the highest chance of success in a bank or credit union using conversational AI service.

1. Start with a pre-trained banking system, not a general purpose AI platform

2. Choose an industry-specific managed service for a significant reduction in initial and long term lifecycle cost

3. Use AI to automate the contact center and deliver faster service for routine tasks

4. It is critical that a chatbot have a built in understanding of a bank’s products

5. Connect the chatbot to digital banking for maximum value

6. Use AI to create a symbiotic relationship between bots and humans

7. AI chatbots enable self service, the desired option for most customers

8. Chatbot position will play a key role in defining project success