Download this free White Paper exclusively from Finn AI to learn more about the 8 ways to have the highest chance of success in a bank or credit union using conversational AI service.
Start with a pre-trained banking system, not a general purpose AI platform
Choose an industry-specific managed service for a significant reduction in initial and long term lifecycle cost
Use AI to automate the contact center and deliver faster service for routine tasks
It is critical that a chatbot have a built in understanding of a bank’s products
Connect the chatbot to digital banking for maximum value
Use AI to create a symbiotic relationship between bots and humans
AI chatbots enable self service, the desired option for most customers
Chatbot position will play a key role in defining project success