What's My Password? Customers Ask the Simplest Things.
Download this free White Paper exclusively from Finn AI to learn more about the Analysis of Banking and CU Live Customer Service Requests from an AI Perspective
Using data captured by multiple US banks and CUs, this paper breaks down their recorded Call Drivers and identifies the applicability for self service systems such as conversational Artificial Intelligence (AI) Chatbots.
Despite the availability of mobile apps and online interfaces for digital self service, almost 80% of the live customer service requests were straightforward questions that could have been handled by a full featured conversational AI chatbot.