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Hear how United Federal Credit Union used a conversational AI chatbot to improve their members' digital experience. You'll hear from UFCU and Finn AI about:
We'll also cover how 2020 changes in consumer behavior have made conversational AI chatbots an essential piece of the member and customer experience, and how quickly you can get one implemented.
Warren Pattison - United Federal Credit Union
Head of Digital Innovation & Emerging Technology
Warren is a seasoned ecommerce and digital marketing thought leader. As the head of Innovation & Emerging Technology, Warren leads the vision, strategy and execution of UFCU's digital programs to improve member and employee experience.
David Gratton - Finn AI
Head of Product
David brings over 20 years of technology innovation experience. He leads the product development of Finn AI's conversational banking solution to transform and elevate how banks and credit unions connect with their customers.