Gartner Report:

How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic

Read Gartner's report on how to deploy conversational AI to handle more customer engagements and drive efficiency.
 
During the pandemic, customers are demanding easy access to reliable information, which they want delivered in a timely fashion and personalized immediately.
 
Download the report to see the three steps to building a conversational AI initiative and improve customer service:
 
  • PLAN Choose the right use cases
  • BUILD Design your style and train the engine
  • RUN Market, measure and improve

 

How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic, Brian Manusama, Magnus Revang, Anthony Mullen, 1 June 2020. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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