eBook: The Myth About Contact Center Traffic

80% of the traffic a call center receives is made up of simple, easy requests that if provided the right tools, most users could solve for themselves. However, simple self-service solutions aren't enough to adequately resolve these requests without human intervention. 

There's a myth about this contact center traffic that causes banks and credit unions to underestimate how powerful of a solution is really needed to automatically resolve this traffic. 

 

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