Case Study: Genesys Integrated with Finn AI Virtual Agent

First Integration with ATB Financial and Genesys Engage Call Center

ATB, a leading $50 billion regional bank serving the province of Alberta has chosen Finn AI to provide the intelligent banking chatbot on their Genesys Engage platform.

The challenges of 2020, with rapid shift to remote and digital engagement, pushed ATB to seek expanded 24/7 service capability, and to improve the wait time for customers with simple requests.

Download this case study on our successful integration with ATB and Genesys to learn about:

  • How Finn AI's chatbot provided automated solution to deflect the increasing traffic to the call center
  • Key Features of the ATB Virtual Assistant
  • How the integration increased customer engagement with ATB's digital investments

 

Download Case Study

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