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How Conversational AI in Banking can Deflect Call-Center Spikes

Jun 16, 2020 11am PST | 2pm EST

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In this webinar, Finn AI will share industry data on the types of service requests being received as clients shift from branch to other channels. We will illustrate how to protect your call center by deflecting this surge toward automated systems.

Join Stephen Menon, SVP of Product and James Rand, Head of Strategic Partnerships at Finn AI as they discuss and demonstrate how specialized CU/Bank conversational AI systems can be rapidly deployed to give a service boost during these challenging times.   


    Stephen Menon

    SVP of Product, Finn AI

    Stephen is currently the SVP of product at Finn AI, he has led the product team at Finn AI for 2.5 years and helped develop Finn AI’s  Digital Self Service, SaaS product. Stephen is a seasoned product executive, with over 12 years of working experience in various lines of business within banking, Stephen formerly served as VP of Operations at MBNA (acquired by Bank of America) and SVP of Marketing and Product. He later moved to TD Bank as AVP responsible for consumer credit cards products, including the launch of Aeroplan at TD.

    James Rand

    Head of Strategic Partnerships, Finn AI

    James started his career as a management consultant for Accenture’s Financial Services practice in London. He has since held two management positions in startups before joining Finn AI, where he is now Head of Strategic Partnerships.

    Rob Dahlberg

    Account Executive, Finn AI

    Rob joined Finn 2 years ago.  Previously worked with Temenos Infinity products and in Banking and Foreign Exchange. 

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