Artificial Intelligence Heat Map for Banking and Investment Services

Use AI to complement your digital strategies — See how it delivers advantages in augmenting customer experience and cost optimization.

The dominant drivers for AI adoption: 

  • Improving customer service/experience (42%) 
  • Cost optimization initiatives (26%)
  • Increasing revenue (16%)

 

Gartner Artificial Intelligence Heat Map for Banking and Investment Services, 2019 , Vittoria D’Orazio , Ali Merji , 11 October 2019
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