Dan Latimore Senior VP Celent	Ben Terrill VP Customer Success Finn AI

Overpromised & Underdelivered

Common Misconceptions About Conversational AI for Banking

In this recorded webcast, Dan Latimore, Senior VP at Celent and Ben Terrill, VP of Customer Success at Finn AI discuss the truth behind conversational AI for banking. These experts examined the most common misconceptions that could tank your bot deployment. Avoid these pitfalls and write your own AI success story: 

• Slow and steady wins the race – why quick wins aren't long term successes
• You can’t set it and forget it – understanding that AI isn't self-sufficient
• Bots are NOT Conversational Assistants - knowing the difference can make all the difference
• A good relationship needs to be cultivated – how to optimize customer adoption and interaction post- launch
• Cross-bot integration is hard – when to consolidate multiple deployments